Change Management Tracking via nscglobal Customer Portal
June 7th, 2010
nscglobal's customer portal provides customers with a high level of control and transparency by providing:
- Single view of all service related information
- Real-time views on critical service information
- Manage and track incidents in real-time
- Access to asset database
- Order tracking
- Quote management and order
- User account self-administration
The upgrade to the change management module now provides the same level of functionality as customers enjoyed with the incident management module, and now includes the ability to:
- Log change request directly into the change management system.
- Track status of tickets
- Easily identify tickets awaiting customer action.
- Update tickets with additional notes and attachments.
- Associate change requests with specific assets in the inventory database.
- Search tickets with multiple search criteria.
"The extension of the change module in the portal strengthens an already fantastic capability for customers. The change module is especially useful for customers who wish to make a number of smaller changes relating to the assets we manage for them," says Bill Tebbitts, nscglobal’s Customer Operations Director, "we're extremely pleased to develop this, based on customer feedback."
For existing portal users, the user guide has been updated to include information on the change module. Alternatively you can ask your Service Delivery Manager for a walk-through.
For more information on the portal ask your account manager for a demonstration, or send a request to enquiries@nscglobal.com.
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